It was without hesitation and with great enthusiasm that we responded positively to the call of our friend and long-standing partner Virginie Rigaudeau, Sustainable Transformation Project Leader at Schneider Electric, to contribute to the ‘AcT’ en Seine-Eure’ project.

What is ACT?
It is initiative led by international organisations designed to provide companies with methods and tools to develop low-carbon transition strategies aligned with the Paris Agreement.

ImpaQt’s role ?
Facilitating of course —alongside Virginie Rigaudeau, MMAPPER-certified since 2023, and Rodolphe Durand, project leader. We’ll contribute by creating an environment conducive to taking a step back and building connections between the various stakeholders – which will help bring about new business visions and strategies.
Launch scheduled for the first quarter of 2026!

Our Language and Management calendars for the first semester of 2026 are ready!

And this year, we’re going BIG.

Paris, Lyon, Grenoble, Poitiers, Normandy… and a new location : NANTES

A brand-new & % MMAPPER program

Ready to boost your skills?
Check out the dates, locations and sessions

P.S: The calendars could be adjusted and additional sessions added to meet our clients’ needs.

11th of December | Domaine de Charmeil

This time, we’re going hands-on with:
“MMAPPER applications”
Join us for an evening of (re)discovering the MMAPPER model and exploring how it can be adapted to each person’s own reality!
On the agenda: learning, experimenting and inspiration in a warm and friendly atmosphere.
Places are limited – Sign up quickly

When I started my career, I had the chance to take part in an inspiring co-development program in England in the early 90’s called « Profit Through People ».
Ever since, I’ve been dreaming of building a similar program – one that embraces a lifelong learning culture and stands out thanks to the MMAPPER model.
As I approach my 65th birthday, I believe I’ve finally got it!

Its promise?
To be able to:
– position yourself and obtain an accurate image of yourself whenever you need it,
– build a concrete development project, set meaningful goals, and define an action plan,
in other words, be the actor of your development!

So who is it for? For everyone! Well, almost. The only prerequisite is the desire to learn and grow.

Indeed, the MMAPPER model can be applied to a wide variety of issues and situations, giving rise to diverse development projects aligned with each person’s reality and aspirations.

MMAPPER & Co – The Foundations will consist of five days dedicated to building foundations – discovering and learning to use MMAPPER, creating your own project, and understanding how to build others.

Anyone that followed this program will then be able to join the MMAPPER learning community and take part in our « MMAPPER Days ».

How is it different from Com&Co ?
– A shorter, more intense, and more impactful program
– A 100% MMAPPER program with positioning process in the Mirror pillar using a variety of tools (such as PCM, Karpman’s Drama Triangle, Emotional Intelligence, and NonViolent Communication)
– Belonging to a learning community that offers long-term support and motivation.

So are you intrigued?
Contact me to find out more.

Richard Bowcott

At this time of year, when we’re being called upon to identify language development needs for the year ahead, I’m reminded how often the word “need” gets confused with “request”.
The future learners wish to improve their English. They look through the catalogue and request an immersion course, or one-on-one sessions, or e-learning, or even conversation classes… They tick a box among the available options. Ok, so the request comes from them, they are motivated… that’s great! That already makes 2 key ingredients for successful learning.
But something’s missing.
Is it learning for the sake of learning, or learning to achieve a goal? From the very beginning, we seek to understand the why/what for before thinking about the solution. Our training programs are designed to help turn a project into reality – not only to satisfy a desire. Pleasure is indeed one of the pillars of our MMAPPER model and we see it as a key to success in any development path; however, not as the only starting point.
I want to improve my English. OK Message well received – but not fully understood yet.
To have a better understanding, we analyse the need by involving the potential learner, his/her manager, and the HR department. Then MMAPPER comes in and here are a few examples of questions we ask:

Project – What do you need to be able to do in your current or future role that you can’t do today? In which environment, with whom, how often, and what are the stakes?

Mirror – What difficulties are you facing today? Which language skills do you need to develop?

Method – How do you usually approach language learning? Which learning methods best fit your level, your learning style, and the time you’ve got to be operational?

Actor – What are you currently doing to develop your language skills? What else could you do?

Pleasure – Do you enjoy communicating in English? Do you feel excited about following a program?

Effort – What do you think will require the most effort in your English learning process? Are you ready to invest personal time outside of training sessions?

Risk – What kind of situations are challenging for you in English today? Do you dare to step out of your comfort zone?

Once the evaluation is done, the need analysed and validated by all stakeholders, we’ll be ready to suggest a tailored learning solution that ensures long-lasting results. And then… The World is Your Oyster!

Jane Le Goff

Throughout the last few years, while working with learners, I’ve noticed that giving feedback doesn’t come naturally to everyone – and when it does, it isn’t always expressed in a constructive way. Giving feedback requires care – especially in using the right tone and having a clear intention to help someone evolve rather than simply correct them. When the message is consistent and easy to hear, it almost feels magical: it’s acknowledged and respected. Communication flows, trust is built, and learning begins to take shape.
So…why is it so difficult?

Because it touches on our humanity.
Giving feedback is daring to create a moment of discomfort; receiving feedback is accepting a bit of vulnerability. Too often, the message isn’t really heard:

too straight forward, too poorly phrased, or too vague to be useful. The article « The essential Role of Feedback in Effective Communication » by FasterCapital reminds us that effective communication relies on feedback loops – in other words, a conversation where the information flows and adjusts itself rather than a one-way transmission. Feedback isn‘t an arrow that you throw; it’s a living loop between two people. For the loop to work, there’s a key ingredient: meaning.

The Harvard Business Review article « Why Feedback Can Make Work More Meaningful » highlights that feedback is not only about improving performance – it makes work more meaningful. In other words, well-formulated feedback doesn’t just say « here’s what you should change. » – it also implies « here’s why what you do brings value ».
That recognition turns feedback into motivation and learning.

By the way, where does the word « feedback » come from?
It originally appeared in the fields of engineering and cybernetics in the 1940s. It was used to describe a feedback mechanism: the output signal of a system that returns to its input to correct or stabilize it. That’s the principle of a ship’s rudder which adjusts its course through feedback to stay on track. Over time, the concept migrated into communication, education, and management.
Today, feedback keeps that technical essence – observe, correct, improve – but it also has a human dimension: listen, understand, grow. It’s this chemistry of rigor and benevolence that makes feedback such a powerful – and delicate – tool to handle.

Feedback is more than just a technique.
It’s an act of connection – between two people, between action and meaning, between progress and recognition.
When carefully formulated, it becomes a driver of learning, communication, and transformation.

Sources :

Feedback loops: Feedback in Communication: The Essential Role of Feedback in Effective Communication – FasterCapital

HBR, 2025

Hana Bowcott

I remember having predicted with some bitterness the end of our long-standing activity in Languages. That was back in 2019. Today, in 2025, we’ve had the pleasure of welcoming and training two new young Language facilitators – and I’ve had to BEEN ABLE TOO facilitate again in this field on a few occasions given the growing interest in our flagship Language programs!

Besides the pleasure of realising that my expertise in this field is still very much intact – because once learning is truly embodied, it lasts a lifetime – I experienced this not as a step backwards, but as a real opportunity, an opportunity to revisit the fundamentals, to see how our practices in Management can enrich our work in Languages (and vice versa), and finally to realise that MMAPPER can be applied to a wide variety of contexts and situations.

In this newsletter, we are delighted to share with you a few new projects for 2026 that have emerged from this thought process, to continue building a brighter future together.

Happy reading,

Géraldine Berruto
Co-gérante

In this video, Magali Geffroy, client and long-standing partner of ImpaQt, and certified MMAPPER facilitator since 2019, shares with us the impact that our Com&Co program has had on her career path.

What a joy it has been to dive back into the CD-Rom ‘Learning to Listen’ that I created in 2003 and this time with the help of Jean-Marc Dollinger, Thomas Delafosse and the ImpaQt team of language learning experts.

I was delighted to discover that it still rings true as a product and remains very useful and innovative in its approach.
Taking the time to think about how we learn is often pushed to one side with a tendency to do and to engage; we often see learners listening to the target language without asking themselves why and how they are listening. That’s where ‘Learning to Listen’ kicks in.

Richard Bowcott

When we take drama, music, singing or dancing lessons… the show is the culmination of one’s work. It enables us to highlight personal and collective investment and to share a message, a story, an emotion with an audience. Everything has to be coordinated coherently and fluidly with the added capacity to manage last minute hick-ups to achieve the desired goal.

The applause, an indicator of success, enables us to savour it, and criticism – as long as it be benevolent, lucid and constructive – helps us to continue to learn and grow.

We at ImpaQt have the same approach.

The successful communication of a message involves multiple elements: rhythm, intonation, pronunciation, the choice of words, spontaneity, the tone of voice and paralinguistics such as gesture and posture… Each of these aspects is worked on individually and collectively during our sessions and throughout our programs. The performance is the opportunity to bring all the pieces of the puzzle together to obtain an effective global result.

It is also the opportunity to put into practice the work done in a real-life situation (ACTOR), to test the knowledge and know-how assimilated in an interactive context (RISK) and to benchmark the performance with feedback from the audience.

Is the professional objective attained? (PROJECT)

Is the learner satisfied? (PLEASURE)

Has the work put in paid off? (EFFORT)

What improvements could be made? (MIRROR)

How to go about it? (METHOD)

The curtains rise with MMAPPER!

Jane Le Goff