We are pleased to announce that our Qualiopi surveillance audit has been successfully completed with zero non‑conformities!
This excellent result reflects not only the quality of our practices but also the professionalism and dedication of our entire team.

A thorough team effort

This achievement is the result of true collective work. Everyone contributed to maintaining a high level of quality that reflects our daily commitment to continuous improvement.

A strong sign of successful integration for new team members

We would like to highlight the contribution of our new recruits. Their ability to quickly grasp key requirements, understand expectations, and actively participate in quality‑related actions played a major role.

This success demonstrates not only their rapid integration but also the strength of the team supporting them.

What’s next?

This result motivates us to keep moving forward, remaining proactive, attentive, and committed to improving our practices so we can continue providing training that is reliable, transparent, and aligned with the needs of our learners and partners.

Congratulations to everyone for this outstanding achievement!

We ended the year with a 97% recommendation rate across all our programs.
2026 objective: 100%!

As we kick off the new year, the key number is zero — zero non‑conformities in our surveillance audit.

How can a suggestion be turned into action?

You’ve surely had to fill out satisfaction surveys at the end of training sessions where you are asked for suggestions for improvement.
What do we do with them?

Here’s an example: one of our learners commented on our Lifelong Learning File following her language training.
She found this tool high-quality and well-designed – yet she hadn’t really made it her own. What a shame not to make full use of it!
Her suggestion, that came through her satisfaction survey, was added to our July team meeting’s agenda.
How could we make this file – into which we’ve put so much time and heart to create – an essential tool for our learners?
So we had a brainstorming session during which the whole team contributed to ensure that the support closely matches our practices.

And the result…Aha! Have a little patience! It’s currently at the printer’s and will be available at the beginning of 2026!

100% success rate on the LevelTel test since the start of the year for our certifying Upgrade programs!
Congratulations to all our Upgraders!

I decided to focus on a definition of the word Quality:

Each of the positive aspects of something that make it best meet expectations.
(Source: Larousse Dictionary)

With recent decisions made by the state to reinforce spot checks, create new standards and issue a Version 10 for the Qualiopi standard, I’m starting to wonder where the place for the positive aspects is.

If, at the end of a training program, learners feel more confident in their abilities and are better equipped to face their day-to-day professional challenges – that’s huge! It’s a major step toward autonomy and a victory over personal barriers or limiting beliefs. My inner voice can’t help but wonder: how do we formally demonstrate that in an audit? What indicator measures confidence or self-esteem?

I’m not questioning the need for a framework to stay on track and to help us continuously improve our processes and training programs. Since the beginning of ImpaQt, we’ve made constant progress on that front.

However, putting too many limits in place could end up stifling our creativity – which, in my opinion, is one of our greatest strengths as pedagogues.

Long live pedagogical creativity and intelligent frameworks to ensure the quality of learning experiences!

The recommendation rate in 2025 stands at 100% based on survey responses received to this date.

Our end of year recommendation rate reached 97% (based on 154 reviews) at the end of 2024.

According to our 2024 pedagogical and financial report, 403 learners integrated ImpaQt Programmes – 101 in Languages and 302 in Management – representing an increase of 49% in comparison to 2023.

Before starting language training, there’s the audit and evaluation process which includes a level test, a questionnaire to fill in, the MMAPPER audit of language needs and an interview with one of our facilitators.

Why?

If the level test gives us information about the start level of the potential learner, it’s the interview based on the answers to the questionnaire that reveals his/her motivation, needs, sometimes also fears and concerns.

In each MMAPPER section of the questionnaire, we ask the learners to position themselves, for example in the Mirror pillar to analyze their skills and evaluate themselves on three levels of comfort in a variety of professional situations. During the interview, we compare our perceptions with those of the learner and so begins the positioning process which they’ll carry through right to the final concert!

In 2024 we increased our return rates for our satisfaction surveys, and the language one reached 82% which is an increase of over 25% in comparison with 2023.

Nous sommes ravis de pouvoir partager le renouvellement de notre certification Qualiopi !

Un véritable travail d’équipe nous a permis à valider notre conformité et je tiens à remercier toute l’équipe pour leur investissement.

Ce fût l’opportunité d’effectuer un travail de fond sur nos documents clés, de réfléchir aux objectifs cadres de nos programmes et de vérifier la cohérence entre la promesse du début et le résultat attendu à la fin !

Et sont nés de beaux documents que vous découvrirez dans vos prochaines formations !

Ce fût également l’occasion de revisiter nos pratiques et de renforcer nos relances pour avoir vos retours ! Et oui, nos enquêtes de satisfaction nous tiennent à cœur et vos retours sont essentiels pour nous faire évoluer.

L’aventure Qualiopi se poursuit donc jusqu’en 2027 !

Julia Defaye

5/5 notre note sur la plateforme CPF pour les formations certifiantes.

80% des participants ayant répondu à notre enquête de satisfaction ont pris plaisir à participer à la formation (sur un panel de 56 personnes)

We’re delighted to be able to share the renewal of our Qualiopi certification!

A real team effort enabled us to validate our compliance, and I’d like to thank the whole team for their investment.

This was an opportunity to carry out work on our key documents, to reflect on the frameworks of our programs and to check the consistency between the promise made at the beginning and the result expected at the end!

The result is a series of beautiful documents that you will discover in your next training sessions!

It was also an opportunity to revisit our practices and reinforce our follow-ups to get your feedback. Yes, our satisfaction surveys are very important to us, and your feedback is essential to our development.

The Qualiopi adventure continues into 2027!

Julia Defaye

5/5 rating on the CPF website for our programs leading to a recognized certificate.

80% of participants who answered our satisfaction survey enjoyed taking part in the training (on a panel of 56 people).

It’s already been 4 years since we obtained our Qualiopi certification, and our renewal audit will take place at the beginning of May. This pre-audit period is an opportune time to take stock and measure how far we’ve come since the start of our quality journey. We began harmonizing our processes and setting the framework back in 2007, long before the repository was conceived. From Datadock to Qualiopi, the standards have evolved, and so have the requirements! Here are the questions that come to mind: Have our learners’ experiences changed? Do they see and feel the advances? As someone who has been on several ImpaQt journeys over the years, what do you think?

Julia Defaye

Our Level Tel certifying courses (RS6265) are rated 4.8/5, reflecting the progress made by learners on these courses.

91% of 2023 learners who took an Upgrade program achieved or exceeded their target certification level at the end of their course.

98% of 2023 Language learners would recommend ImpaQt, and 100% of Management learners!