Q Corner Eurêka !

How can a suggestion be turned into action?

You’ve surely had to fill out satisfaction surveys at the end of training sessions where you are asked for suggestions for improvement.
What do we do with them?

Here’s an example: one of our learners commented on our Lifelong Learning File following her language training.
She found this tool high-quality and well-designed – yet she hadn’t really made it her own. What a shame not to make full use of it!
Her suggestion, that came through her satisfaction survey, was added to our July team meeting’s agenda.
How could we make this file – into which we’ve put so much time and heart to create – an essential tool for our learners?
So we had a brainstorming session during which the whole team contributed to ensure that the support closely matches our practices.

And the result…Aha! Have a little patience! It’s currently at the printer’s and will be available at the beginning of 2026!

100% success rate on the LevelTel test since the start of the year for our certifying Upgrade programs!
Congratulations to all our Upgraders! 👏